Privacy Policy

Last Updated: November 2025

At Regenage Wellness & Aesthetic Sdn. Bhd. (“Regenage”, “the Company”, “we”, “our”), we are committed to protecting your personal data and safeguarding the privacy of every individual who interacts with Ann Aesthetic & Co (“the Website”). Your trust matters to us, and this Privacy Policy explains in detail how we collect, process, store, protect, and disclose your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We encourage you to read this Privacy Policy carefully so that you fully understand how your information is handled. By accessing our website, submitting your details, or engaging with our services, you are deemed to have accepted and agreed to the practices described in this Privacy Policy.

1. Introduction and Scope

This Privacy Policy applies to all personal data that we collect through our website, online forms, digital communication channels, and any other platform associated with Ann Aesthetic & Co. It governs the way we handle your data throughout your interaction with us, from the moment you first browse our website to booking appointments, receiving treatment information, or contacting our customer service team.

We recognize that the nature of medical aesthetic services may involve sensitive discussions and personal information. As such, we handle all collected data with the highest level of confidentiality, ensuring that only authorized personnel are able to access it when necessary for legitimate business or service-related purposes.

2. Personal Data We Collect

We collect various types of information to enhance your experience, support service delivery, and improve our operational efficiency. This includes information you provide directly as well as data collected automatically through your online interactions.

2.1 Information Provided Directly by You

This is information you intentionally submit to us through forms, inquiries, or communications. It may include:

• Your full name
• Contact number
• Email address
• Preferred appointment dates or time
• Details submitted through treatment request forms
• Any information voluntarily shared during consultations or inquiries
• Messages or communications sent via email, WhatsApp, social media, or our online contact channels

Such information is essential for us to provide personalized service, respond to your inquiries, schedule appointments, and maintain accurate customer records.

2.2 Sensitive Personal Data for Consultations (If Applicable)

Given that Ann Aesthetic & Co is a medical aesthetics clinic, some of the information you share during consultations may fall under the category of sensitive personal data. These may include:

• Medical or health-related details
• Skin conditions or treatment history
• Photos or videos for assessment purposes
• Allergy information
• Lifestyle or health considerations related to treatment suitability

We use this information exclusively to ensure safe, effective, and appropriate treatment recommendations. We do not process or share sensitive data beyond what is necessary for service delivery or legal compliance.

2.3 Automatically Collected Data

When you browse our website, certain information is collected automatically to help us understand user behavior, improve functionality, and strengthen security. This includes:

• IP address and approximate location
• Browser type and device information
• Website usage patterns
• Session duration and pages visited
• Security logs to prevent fraud or cyber attacks
• Cookies, pixels, and similar tracking technologies

This data enables us to optimize the Website, analyze traffic patterns, and maintain a secure digital environment.

2.4 Data From External Sources

In some cases, we may receive information indirectly through:

• Social media interactions
• Third-party booking platforms
• Advertising or analytics partners

This information is integrated to enhance your experience and streamline our communication.

3. How We Use Your Personal Data

We process your personal data for a variety of legitimate and service-related purposes. Our goal is always to ensure a smooth, personalized, and safe experience when engaging with Ann Aesthetic & Co.

3.1 For Service Delivery and Operations

We use your information to:

• Manage appointment bookings and scheduling
• Respond to inquiries and provide clinic information
• Prepare treatment recommendations
• Maintain customer and consultation records
• Personalize your experience based on your preferences or past interactions

3.2 For Communication and Customer Support

Your data allows us to communicate clearly and efficiently by:

• Sending confirmations and reminders
• Notifying you about rescheduling or changes
• Sharing service updates or relevant clinic information
• Following up on your consultation, questions, or feedback

We will only send promotional messages with your expressed consent.

3.3 For Website Experience and Improvement

To ensure our website functions smoothly and remains user-friendly, we analyze data to:

• Understand user behaviour
• Improve loading speed, navigation, and overall performance
• Resolve technical issues
• Maintain security and protect against cyber threats

3.4 For Legal, Safety, and Compliance Requirements

We may process or disclose your data when required for:

• Regulatory compliance
• Medical-related documentation
• Record-keeping obligations
• Responding to legal requests or authority inquiries

3.5 Internal Administrative Purposes

Internal use only, such as:

• Training staff to improve service quality
• Conducting audits
• Enhancing operational processes

We handle your information responsibly at every stage.

4. Disclosure of Data to Third Parties

We may share your personal data with trusted partners strictly on a need-to-know basis. These parties support the functionality of our website and services. Common examples include:

• Website hosting providers
• IT and security service providers
• Marketing or communication platforms
• Customer management systems
• Legal advisors or authorities (when legally required)

Each third party is required to uphold strict confidentiality standards and comply with PDPA obligations. We never sell or exploit your data for commercial gain.

5. Data Security Measures

Protecting your personal data is a responsibility we take seriously. We employ a combination of technical, organizational, and physical security measures, such as:

• SSL encryption for all data transmitted through the Website
• Secure servers and firewalls
• Access restricted only to authorized personnel
• Regular system audits and monitoring
• Industry-standard safeguards against malware, intrusion, and unauthorized access

Although no online system can be guaranteed as completely secure, we continuously monitor our systems and improve security protocols to minimize risks.

6. Cookies and Tracking Technologies

Cookies help us improve your browsing experience and understand how visitors use our website. They may be used to:

• Remember your preferences
• Analyze usage patterns
• Support security efforts
• Enhance loading performance
• Provide personalized content

You may disable cookies through your browser settings, but some features of our website may not function optimally without them.

7. Your Rights Under PDPA

As an individual, you have the right to maintain control over your personal data. You may request to:

• Access the information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to certain processing activities
• Request deletion of your data, subject to limitations
• Restrict or object to certain types of processing
• Inquire how your data is collected, used, stored, or disclosed

To exercise any of these rights, please reach out to us via: hello@annaesthetic.com We may request proof of identity for verification before processing your request.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This includes:

• Completing services
• Fulfilling documentation requirements
• Complying with legal or regulatory timelines

Sensitive information (such as consultation notes) is retained only as long as required under medical aesthetic practice guidelines.

9. International Data Transfers

In certain cases, your data may be stored or processed on servers located outside Malaysia. When such transfers occur, we ensure that all third-party service providers maintain data security standards consistent with PDPA requirements.

10. Links to External Websites

Our website may contain links to third-party websites or social media platforms. Please note that we do not control, endorse, or take responsibility for the content or privacy practices of such external sites. We encourage you to review their Privacy Policies separately.

11. Children's Privacy

Our services are not intended for children under 18 years old unless accompanied by a parent or guardian. We do not knowingly collect personal data from minors.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in legislation
• Updates to our services
• Enhancements to our Website
• Internal policy revisions

Any updates will be posted on this page with an amended “Last Updated” date. Continued use of our website indicates your acceptance of the updated terms.

13. Contacting Us

If you have questions or concerns about this Privacy Policy, your personal data, or your rights, please contact us at:

Regenage Wellness & Aesthetic Sdn. Bhd.
Email: annaestheticclinic@gmail.com
Website: https://ann-aesthetic.com/

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